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FAQ
Heated Wells
- Are the ganged units available in UR and Insulated Versions as well?
- Are the Heated Wells easy to install and service?
- Can Hatco modular units have drains with individual shut offs?
- Can Hatco Strip Heaters (Foodwarmers) be installed above the Heated Wells?
- Can I order UR units in all sizes?
- Can the Hatco Heated Well be used without a drain?
- Can the Heated Well be equipped without a drain?
- Can the Heated Well be used wet or dry?
- How are the Hatco Heated Wells mounted?
- How are units shipped to a fabricator?
- How long is the preheat time on the Hatco Heated Well?
- Is it less expensive to buy a Hatco 5-pan modular unit than 5 individual insulated units?
- Is there any concern about mounting non-insulated Hatco Heated Wells into a counter top made of Corian or other combustible surfaces?
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- What are my mounting options on Hatco modular Heated Wells?
- What are the advantages of Hatco Heated Wells?
- What control options are available on "standard units"?
- What does the Heated Well hold?
- What gauge stainless steel are Hatco Wells?
- What is a Ganged or Modular Heated Well?
- What is a manifold drain?
- What is auto-fill?
- What is the advantage of using the drain?
- What is the highest temperature the Hatco Heated Well can reach when filled with water?
- What is the highest temperature the Hatco Heated Well can reach when running dry?
- What is the safest temperature to hold food?
- What is the size of the Hatco drain?
- What is the warranty on the elements?
- What kind of construction is used on Hatco modular Heated Wells?
- What size circuit does Hatco Heated Wells require?
- What size stainless are Hatco pans?
- What types of controls are available on Hatco modular units?
- What would I put into the Hatco Heated Well?
- When do you use a high watt vs. low watt unit?
- When do you use a low watt vs. high watt unit?
- When ordering extra leads on Hatco UR units, what do I need to know?
- Where do I mount the controls?
- Why would I order a UR unit / what is the difference between standard and UR?
- Why would I want an insulated Heated Well?
- Are the ganged units available in UR and Insulated Versions as well?
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No, all ganged units are insulated due to the "jacket" that contains all the individual wells. They are not currently offered in any UR versions. Also note that ganged units are 208v or 240v only. They are not available in 120v.
(top) - Are the Heated Wells easy to install and service?
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Yes, Hatco uses EZ lock hardware to provide quick installation. It is also easy to replace the thermostat and heating elements which are attached to the bottom assembly. Loosen and remove the acorn nuts; then remove the bottom assembly.
(top) - Can Hatco modular units have drains with individual shut offs?
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Hatco modular units with drains come without a manifold drain as standard. If customers want to install individual shut offs on each drain (rather than manifold), they can order individual shut-offs as an accessory and install them on site.
(top) - Can Hatco Strip Heaters (Foodwarmers) be installed above the Heated Wells?
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Yes, but the Hatco Foodwarmers must be sized and mounted correctly over the Heated Wells to assure safe operation.
(top) - Can I order UR units in all sizes?
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Yes, Hatco offers UR units in all sizes: FUL, 43, 7QT, and 11QT. They are also available in all standard wattages, with and without drains. Please remember to specify RT (Thermostat) or RN (Infinite) for the controls.
(top) - Can the Hatco Heated Well be used without a drain?
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Yes, the Hatco unit can be used with or without a drain.
(top) - Can the Heated Well be equipped without a drain?
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Yes, the unit can be ordered with or without a drain.
(top) - Can the Heated Well be used wet or dry?
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Yes, the Hatco unit can be used wet or dry. The Heated Wells perform better when used wet because they transfer heat better.
(top) - How are the Hatco Heated Wells mounted?
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The standard Hatco units are generally top mount Heated Wells and they simply drop into a hole (cut out) from the top. Full size standard Heated Wells (HWB-FUL) can also be mounted from the bottom by using fasteners in the side walls of the well. Full Size (HWB-FUL) units are also available in insulated versions that can be top mounted (HWBI-FUL) or bottom mounted (HWBIB-FUL) in a similar fashion.
(top) - How are units shipped to a fabricator?
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UL units are shipped to fabricators with conduit and a connected control box. UR units are shipped without conduit and the controls are mounted to a control faceplate (control box not included).
(top) - How long is the preheat time on the Hatco Heated Well?
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Approximately 30 minutes for both dry and wet applications.
(top) - Is it less expensive to buy a Hatco 5-pan modular unit than 5 individual insulated units?
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No, ganged units are generally more expensive, because of the hardware and material associated with the jacket and bezel that allows the fabricator or installer to place an entire steam table into a counter with one piece of equipment.
(top) - Is there any concern about mounting non-insulated Hatco Heated Wells into a counter top made of Corian or other combustible surfaces?
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No, so long as they use the mounting kit for non-combustible surfaces to insulate the unit from the counter top surface.
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(top) - What are my mounting options on Hatco modular Heated Wells?
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Hatco modular units can only be top mounted. The top mount has three options: studs, holes, or E-Z Lock clamps. Please specify mounting option when ordering. EZ Lock clamps is the default.
(top) - What are the advantages of Hatco Heated Wells?
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· More durable due to heavier stainless steel construction (11% thicker than competitive models) · Large drain design makes cleaning easier (50% larger than competitive models) · Flat drain screen allows pan to stay level for consistent temperatures · More consistent holding temperatures with even heat · Remote temperature thermostat with separate lighted power switch retains settings · Exclusive long-life heating element design with 2-year warranty · Easy to install with EZ lock mounting hardware · Easy-to-service design offers a quick change of components · 1 year parts and on-site labor warranty · 24/7 Parts and Service assistance from Hatco
(top) - What control options are available on "standard units"?
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There is a small standard control with a wire guard and small bezel. There is an option for a recessed control with a 10 degree slant for easier visibility. All export units must use the recessed control. Specify STD for the small control box and NONE for the remote UR units and LG for the recessed unit.
(top) - What does the Heated Well hold?
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Prepared hot food (this is not a rethermalizer).
(top) - What gauge stainless steel are Hatco Wells?
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Hatco Wells are made with 1 mm thick (.039") material, about 10% thicker than the competition.
(top) - What is a Ganged or Modular Heated Well?
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Ganged units are FUL size units that are grouped together in a modular fashion to provide customers with a complete steam table within one piece of equipment. They can be ordered in 2-5 pan configurations, with and without drains. They are also available with manifold drains and auto-fill as options.
(top) - What is a manifold drain?
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Manifold drains connect all of the individual drains of a modular (ganged) unit so that all the pans can be emptied quickly and easily by opening a single 1" (25 mm) drain. For example, if you had a five pan unit - all five pans would be drained by opening the single manifold 1" (25 mm) drain that connects all five individual drains. All ganged units have the equipped so that this drain can be mounted right or left side.
(top) - What is auto-fill?
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Auto-fill is a "plumbed" feature that uses a water connection and a solenoid to automatically fill each pan of a ganged unit to the desired level. This ensures that all pans are always full of water - even when evaporation can become a big issue. During the day - as the steam table evaporates water out of each pan location, the auto-fill feature will sense the lack of water and open the solenoid - allowing water to re-enter each pan until the desired water level is reached. With 2, 3, 4, and 5 pan units - this feature will only work if the unit has a manifold drain.
(top) - What is the advantage of using the drain?
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The drain makes clean up easier, especially when used wet.
(top) - What is the highest temperature the Hatco Heated Well can reach when filled with water?
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210°F (99°C)
(top) - What is the highest temperature the Hatco Heated Well can reach when running dry?
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380°F - 450°F (193°C - 232°C)
(top) - What is the safest temperature to hold food?
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160° - 180°F (71°-82°C).
(top) - What is the size of the Hatco drain?
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The Hatco drain size is 3/4" (19 mm) in diameter, 50% larger than the competition, which is only 1/2" (13 mm).
(top) - What is the warranty on the elements?
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Hatco has a 2 year warranty on Heated Well heating elements.
(top) - What kind of construction is used on Hatco modular Heated Wells?
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The Hatco Wells and bezels are all 300 series stainless. All welded surfaces are stainless as well. The bottom jacket is aluminized, but it is riveted to stainless steel brackets that are welded to stainless.
(top) - What size circuit does Hatco Heated Wells require?
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15 amp circuit. Models available in 120V, 208V and 240V.
(top) - What size stainless are Hatco pans?
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The size of our stainless steel pans are .039, 1 millimeter thicker than the competition at .035).
(top) - What types of controls are available on Hatco modular units?
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All Hatco modular units come with individual thermostatic controls for each well. A 1-, 2-, or 3-well unit has a control box and bezel with 1-, 2-, or 3-thermostatic controls contained within it. The 4- or 5-well unit will have two control boxes with 2/2 or 2/3 thermostatic controls respectively. NOTE: Hatco offers adapter kits for units retrofitting failed APW and Wells units. These kits include a larger bezel that fits into the control opening left behind when the APW or Wells unit is removed, as the Hatco control box is much smaller than either of these competitive controls.
(top) - What would I put into the Hatco Heated Well?
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Already prepared hot food (this is not a rethermalizer).
(top) - When do you use a high watt vs. low watt unit?
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High watt would be used if there is cold air flow in the area or you need to hold food longer. High watt models will heat up faster and recover heat loss faster. They may also be needed for foods that are dense and hard to hold - like refried beans.
(top) - When do you use a low watt vs. high watt unit?
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The low watt model would be used to limit circuit size in multi-unit applications.
(top) - When ordering extra leads on Hatco UR units, what do I need to know?
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1) If the UR unit has a thermostat control, the extra lead wire is for the connection between the control box and the power source. The thermostat "lead" from the well to the control box is only available in 3 foot (914 mm) standard length - or 6 foot (1829 mm) optional length. 2) If the UR unit has an infinite control, the extra lead wire is for the connection between the control box and the Well. This can be ordered in any length in one foot (305 mm) increments. The lead wire from the control box to the power source is provided by the customer / installer.
(top) - Where do I mount the controls?
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Mount Hatco controls vertically at least 6" (152mm) away from the unit and at lease 3-1/2" (89mm) from combustible surfaces. Six feet capillaries are available.
(top) - Why would I order a UR unit / what is the difference between standard and UR?
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UR units are models that are recognized as components to be used in someone elses appliance. The customer that buys these models is responsible to seek UL approval of the larger appliance that includes Hatco UR components. Typically, UR units do not have conduit to protect wires, or an enclosure to isolate the controls. UR units are commonly purchased by fabricators. Hatco uses a two letter suffix used to identify UR (Underwriter Laboratories Recognized) units. RT and RN do not stand for Remote Thermostat and Remote Infinite Switch. Instead, they stand for Recognized, w/ Thermostat and Recognized, w/ Infinite Switch respectively. All HWBs have remote controls.
(top) - Why would I want an insulated Heated Well?
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Insulated Heated Wells will hold heat better and longer for greater holding efficiency and better energy conservation. They will recover lost heat faster as well. Insulated wells are available only in the FUL size and can be ordered in Top or Bottom Mount configurations.
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